Should also be familiar with voice process,so that employee should outcall
the customer whenever required or attend the calls from the customers.
Determinesrequirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers
and alternative solutions; implementing solutions; escalating unresolved
problems.
Fulfillsrequests by clarifying desired information; completing
transactions 6 Days Working 1 Rotational week off & Rotational Shift