We are looking for a friendly, patient, and confident Student Counsellor to manage our counselling booth at a client institute in Bareilly. The role involves guiding students and parents through course options, admissions, and financing processes, ensuring a smooth and supportive experience.

Key Responsibilities

• Manage the counselling booth at the client institute.

• Interact with walk-in students and parents, addressing queries about courses, admissions, facilities, and career guidance.

• Provide accurate and updated information on programs, admission procedures, and eligibility criteria.

• Assist students with platform registration, EMI setup, and mandate completion.

• Support students and parents through the financial process for fee payment.

• Collect and record enquiry details, ensuring timely follow-up.

• Coordinate with institute staff and the support team for escalated or special cases.

Requirements

• Graduate in any discipline (Education background preferred).

• Prior experience in student counselling, academic support, or customer service preferred.

• Excellent communication and interpersonal skills in Hindi and English.

• Ability to explain procedures and options patiently and clearly.

• Basic understanding of online registration and EMI/mandate handling, or willingness to learn.

• Well-groomed, approachable, and confident personality.

Required Skills

• Active listening and empathy

• Communication and interpersonal skills

• Conflict resolution and problem-solving

• Cultural sensitivity and patience

• Basic computer literacy

• Customer service orientation